Please read these Terms and Conditions carefully before handing over your keys. Our terms and conditions apply to all customers including direct bookings and even if a booking is made through a third party which has sub-contracted its obligations to us or acts as our agent. 1. BOOKINGS AND SERVICES 1.1 Bookings through our website or Consolidators are deemed to be made when final confirmation of the booking has been sent via e-mail. All terms and conditions are deemed to have been accepted at the point confirmation is made. 1.2 Whilst every effort is made to ensure that collections and deliveries of the vehicle are made on time. We do not accept any responsibility for delays that are because of circumstances beyond our control, such as traffic congestion, delayed flights, road accidents, security alerts, severe weather conditions, luggage delays and immigration delays etc. 2. PAYMENT 2.1 In case the duration of your stay extends AVPS reserves the right to debit the additional amount payable from the customer's account or collect the payment directly at the car park prior to the return of the vehicle. Any extended days will be subject to an additional fee of £20.00 payable directly at the car park 2.2 To confirm your booking or secure you services the full payment of booked service is to be paid beforehand via our direct website or the agents website 2.3 If you return after midnight after your actual paid booking date, and your car needs to be delivered after midnight, an additional charge of £20.00 will apply to be paid at the car park directly. 2.4 In case of non-payment we reserve the right to hold the vehicle and if the dues are not cleared we reserve the right to auction the vehicle after 6 months to cover our cost. 3. CANCELLATIONS AND CURTAILMENT 3.1 Flexible products can be cancelled up to 48 hours prior to the date for which the service has been booked and after deducting the administration cost your refund will be processed 3.2 In case you don't use or wish to cancel your booking it needs to be communicated at least 48 hours before your booking date in case you fail to do that you will not be eligible for cancellations or refunds . 3.3 Any alterations made within 24 hours of departure and during the duration of stay will incur a charge of £20.00 for each amendment made. All amendments must be via e-mail and will only be acknowledged once a confirmation e-mail is received. 3.5 Cancellations or amendments cannot be accepted if you book a supersaver, saver or non-flexible parking product 4. LIABILITIES AND OTHER TERMS 4.1 We are service providers, our insurance covers our legal liabilities. 4.2 If you leave your vehicle or any movable items inside it unattended (for example, personal belongings, bags, or equipment), you are responsible for them, not the company. 4.3 No claim for damage can be made unless that damage was brought to the attention of our representative upon collection of your vehicle on your return and written notification is given to you at the time. 4.4 We accept no liability for mechanical, structural and electrical failure of any part of your vehicle including windscreens, glass chips, clutches, tyres, registration plate, and alloy wheels. This list is not exhaustive 4.5 We accept no liability for any loss or damage whatsoever caused unless proven that it was caused due to the negligence of our employees. 4.6 Your vehicle must be taxed and comply with the Road Traffic Act 1988. This is deemed by us to be the case for the whole duration while the vehicle is in our possession. 4.7 We accept no liability for any faulty keys, alarm fobs, house or other keys left on the key ring. We therefore advise that only the car key should be given. 4.8 In the event that the car acquires a puncture whilst in our possession, (including slow punctures) we reserve the right to charge either to inflate the tyre or for the changing of the tyre. We do not accept liability for punctures whilst in our custody. 4.9 In the event that the vehicle does not start due to a flat battery, we reserve the right to charge for our time in attempting to start the vehicle. Please note that we cannot be held responsible for any consequences that may result as a direct result of us having to jump-start your vehicle. 4.10 We advise that the customers either leave a spare key with us or keep a spare key for their vehicle or keep one with themselves. 4.11 In the event that your vehicle needs to be repaired because of our negligence, it must be carried out by our own approved organisation. It will be your responsibility to deliver and collect the car from the garage at your own cost. We cannot authorise or agree for any work to be carried out by dealerships that have not been approved, even in the event of the vehicle forgoing its warranty. The company reserves the right to undertake repairs to your vehicle on your behalf in a manner which restores it to the condition in which it arrived at the car park 4.12 Our drivers do not consent to being filmed. Therefore, dash cams may be disconnected. 4.13 Our driver inspected the vehicle and fill out a standard handover sheet which includes mileage,fuel levels,damage and tyre condition. Please note as a standard operating procedure our agents will take photos for further evidence. 4.14 Any damage claims must be brought to the attention of our representative upon collection of the vehicle upon return. Written notification will be provided at that time. 4.15 During unforeseen circumstances and with authorization from the management, we shall only be responsible for covering the taxi fare for transportation between the airport and our parking compound if we request the customer to collect their car from the parking compound due to heavy work load or other operational reasons. 4.16 In the event of key loss, we will only be responsible for covering the taxi fare for the driver to travel back to their home. It is important to note that we explicitly mention in our terms and conditions that customers should always keep spare keys for their vehicles 4.17 It is advisable for the customer to keep a second key of their car, otherwise in case of misplacement we will have to book a ride for the customer to bring a second key for the car to be retrieved. We will also take responsibility for the recovery of the 1st key. 5. EXCLUSION AND LIMITS OF OUR RESPONSIBILITY 5.1 Vehicles parked by the customer personally at a Car park/Hotel do so entirely at their own risk. 5.2 Loss or damage should be covered by your own insurance. No vehicles will be covered for Theft/Fire/Flood/Malicious damage or any other intervening act of nature whilst the vehicle is parked in our custody. 5.3 AVPS will not cover any indirect/direct loss that may happen due to damage to the vehicle (such as loss of earnings/missed flights etc.). 5.4 We will endeavour to deliver your vehicle back to you within 60 mins depending on traffic, road works and weather conditions. 5.5 We cannot be held liable for any delayed or missed flights/car hire charges as a direct or indirect result of our service. 5.6 We will not be responsible for any discolour of paintwork,dents and/or scratches that may become visible after a Car wash/rainfall. This is regardless of whether the dents or scratches are mentioned in this document or not. 5.7 We do not accept vehicles that are fitted with a roof luggage box that do not fall under the height restrictions within the airport car parks. In the event of a customer booking the service with a vehicle fitted with a roof luggage box the Company will not accept liability for any damage. 5.8 It is not always possible to check the internal condition of the vehicle and therefore AVPS will not be liable for any interior condition. 5.9 Incase you enter the wrong number plate or car details while booking to might receive an automated response/fine by the system as it may not recognise your car 5.10 It is the customer's responsibility to ensure all valuables including cash, chargers, and personal belongings are not left in the vehicle. We will not be held responsible for any valuables left in the vehicle while it is in our custody. This includes but is not limited to cash, electronics, or any other personal belongings. 5.11 By utilizing our services, the customer acknowledges and agrees to assume full responsibility for the safe keeping of their personal items and understands that we will not be liable for any loss or damage incurred to said items during the period of custody. 5.12 We strongly advise customers to thoroughly check the vehicle before the handover to us and to remove all valuable possessions. Any items left behind will be at the customer's own risk, and we will not be held accountable for their safekeeping. 6. PARKING FACILITIES 6.1 Our Parking facility is secured by a gated entrance and features a durable hard standing surface. 6.2 Our car parks might not be equipped with CCTV cameras. 7. GENERAL 7.1 If you have a disability and need special help, please let us know when you make your booking. 7.2 If any provision of these terms is found by any court to be wholly or partly illegal, invalid or unenforceable, unfair or unreasonable then it shall be deemed severable from the remaining provisions which will continue in full force and effect. 7.3 These terms are governed by the laws of the United Kingdom and Wales and are subject to the exclusive jurisdiction of the English Courts. 8. CUSTOMER RELATIONS PROCEDURE If you should have any concerns or issues you wish to raise or investigate further, the following procedure needs to take effect. A written correspondence needs to be made via email/letter to our office (all correspondence details are available on the customer copy coupon receipt). Our customer support team will acknowledge your initial query within 5-7 working days.Please note that all matters need to be dealt with in writing. Any incidents/issues raised whilst picking or dropping your vehicle need to be made apparent to the member of staff which will be reported/logged back to the Duty Manager. No acceptance of liability can be made until the matter is thoroughly investigated. These conditions will remain in force unless the change is made in writing directly with us and with our written permission. 9. AVPS Pak and Ride has all the right to change their terms and conditions whenever they want, however the terms and condition that will apply to your booking will be at the one effective at the time you book with us we recommend you to go through our terms and conditions before you book with us